Tokyo Joes

The young girl with tattoos all over her neck (so to identify the right employee) could care less that I eat there each week

Wrong number. Calling for todays birthday special price.

I read terms and conditions and it does not say 1 per customer. I give every week for my Grandson in high school. Today I wanted 3. One for him and 2for his friends.

My restaurant Christian said I can only have 1. I want Tokyo Joe's to honor my order

I was served a bowl of noodles that were so slimy and disgusting I literally couldn't eat the food. I gave the bowl back and told them, being in customer service myself, that's something I would never put on someone's table.

I wouldn't feed my dogs that. The response to this, instead of offering me a refund or to make something else on the menu, was to take my phone number and offer me a phone call the following day which did nothing to help my situation. The following day, I did not receive a phone call and I had to call them to further voice my displeasure of now having a terrible meal, it not being fixed, expecting a phone call that was disregarded, and then the phone call I made, I was hung up on. I then tried to call back, of course, no one answered for several minutes knowing assuredly it was me calling to complain about being so disrespected.

I finally got a call back and the situation was again unresolved and I was told I would get yet another call back the following day. This is a terrible way to treat customers. This, being my first experience ever going to Tokyo Joe's will, needless to say, also be my last. I have nothing good to say and assure you I will have nothing good to say to anyone who asks if they should go there.

They will definitely be waived off to another location, a different store entirely due to terrible food, atrocious customer service, and an uncaring attitude towards their customers. When we were served, my girlfriend got her food within 3 minutes. They stated my food would take a little longer because it was steak. It took them literally 20 minutes to get my food onto the table and then for it to be that bad, I don't know how this place is even in business.

The food should have come out at the same time. By the time she was done eating, my food had just gotten to the table. It is ridiculous and then to be treated like that is abhorrent.

The manager very easily could have refunded my money or offered me anything else off the menu as a replacement. Instead, I was dismissed out of hand and swept under the rug as if my concerns didn't matter.

The order was totalled before I could give my rewards info. How do I get credit for the purchase? I have the receipt but don't see a way to enter it on the app like most food apps.

The absolute worst experience I think I have ever had anywhere all for the lady taking order and other members of their team argue about the chicken in the bowl and tell me that the way it always is and they were giving me a spot to put my fork! The chicken what was there was dry and tough!

The lady taking the order was stoned I think, not very responsive to just about anything Said to her.

I'm very disappointed and would like to get some kind of compensation but that probably won't happen who do I need to call now to make a formal compliant? Cause I know for a fact that the store I went to did a180 as far as customer service or the cleanliness of the place went down the tubes also, I most likely won't go back unless they make this right!

Horrible staffs and horrible foods and horrible service.

I wouldn't recommend.

The staff made me waiting at outside and extremely rude of me.

Told that I was unavailable for rehire but wasn't given a reason. I am trying to work for a company I truly love and I feel like they are giving me the run around.

This issue is Darrius Davis selling drugs to minors and sexually harassing women in store. Tried talking with manager Rob about it but he dismissed the idea and made it about a different employee. THE ISSUE IS THE DANGEROUS MAN AT WORK

No customer service available during business hours to address issues I had at store. Ingredients that were never on an item I have ordered may.times before appeared today.

Then I was told I was a liar by the manager as apparently.i have never noticed this item before. I would definitely know if there.were.onions in it food.

Manager 101: Dont argue with the customer. Apologize and ask what could be done to fix.

Oh, and free food is not a fix. A simple apology would have gone far.

I specifically asked that if I order the MoJo Bowl will the white rice be drenched with the sauce, the answer was NO...then I asked to please add broccoli....I receive my bowl and it was drenched with sauce and I couldn't tell where the white rice was and the broccoli !!!!..what broccoli??? Oh the dark chicken was so dry and the pieces were soooo small.

I ordered brown meat because that is usually moist. I rated For me the worst place to go I will never go again.

I have already sent a complaint through your email through my app I have not received any calls I have not received an email back I have not received anything I feel like putting this in comments or everybody can read it but this is how you guys treat your customers youre loyal customers I dont appreciate being ignored,

Sr not good with technology please call me at 720.675.1298 thank you Sandy

Mississippi Tokyo Joes again messed up my order. Simple Order.

No Teriyaki sauce and chicken was burnt. My order was a Tokyo special to go.

303-919-****. Email: sieverts3@***.com.

When is last night withe the whole family, it was obvious by the fact that 4 employees walked right past us and did not even acknowledge us that this was a mistake. When my wife placed her order the fair complected cashier rolled his eyes and sighed, I mentioned to my daughter that the employees looked miserable.

We waited for our food Wich was not brought to us, so I got up to get it when the same cashier saw me he asked if I needed something, I said is that my food in the bag, he snarled back it was a big order. First off it was dead in here it was 8:30 and there were 5 employees on the place 4 guys 1 female,all equally depressed looking. I went out to the patio where my family was seated and toldy wife who became upset, she went in and asked the cashier what his name was so she could file a complaint, he said no when she asked for a manager he said he was the manager. Then he had the nerve to to dismiss her by saying goodbye.

He then proseded to come out to the patio and yelled at my wife in front of my whole family and 2 other couples on the patio. When she asked him to leave he told her I don't want to talk to you,gave her his back and started talking at me.

I told him he should stop talking and go back inside before it got loud, all this going on in front of my 5,8,23 year old children. The whole experience was a nightmare.I really hope the 5'8", stocky, man with a limp and glasses is really not the manager as I am sure your company could do better.

When visiting our favorite Tokyo Joe's this wk., we noticed that only one employee was wearing a mask. It was a little disturbing to see people preparing and serving food, with no protection. We turned around and went next door to Old Chicago, where everyone was masked.